How to Explain a Repair to a Customer
Clear explanations build trust and prevent complaints. A simple structure for telling customers what failed, what their options are and what the repair will cost.
Field Service Editorial
EPA 608 Certification Explained: Types, Exam and What It Allows
EPA Section 608 certification is required to work on equipment containing refrigerant. Learn the four types, how the exam is structured and what the rules require.
Average Service Ticket: What It Tells You and How to Raise It Honestly
Average ticket is revenue divided by completed jobs. Learn how to calculate it, why it varies by job type, and ways to raise it that customers will thank you for.
Loaded Labor Cost: What a Technician Really Costs Per Hour
Loaded labor cost adds payroll taxes, insurance, benefits and paid time off to the hourly wage. Here is how to calculate it and why your pricing depends on it.
Ladder Safety for Service Technicians
Ladder safety basics for field technicians: choosing the right ladder, the 4-to-1 setup rule, three points of contact and the mistakes that cause most falls.
How to Prepare for a Field Technician Interview
What service employers look for in a technician interview, common questions with ways to answer them, what to bring and what to ask before you accept an offer.
7 Field Service KPIs Every Small Service Business Should Track
Seven field service KPIs with formulas: first-time fix rate, callback rate, average ticket, utilization, revenue per technician, gross margin and close rate.
How to Use a Multimeter: A Field Guide for New Technicians
A beginner's guide to the multimeter for service technicians: measuring voltage, resistance, continuity and current, choosing the right setting and working safely.
Flat Rate vs. Time and Materials: Which Pricing Model Fits Your Service Business?
Flat rate and time and materials pricing each have strengths. Compare how they work, who carries the risk, and which suits residential and commercial service work.
Field Service Career Paths: Where the Trades Can Take You
A field service career can lead to senior technician, specialist, trainer, manager, estimator or business owner. Here is what each path involves and how to move along it.