Category Technician Life

How to do a job hazard analysis for field service work: choose the job, break it into steps, identify hazards and set controls, with a worked example.

A well-stocked, organized truck finishes more jobs on the first visit. Here is how to decide what to carry, how to organize it and how to keep it stocked.

Good service notes protect you, help the next technician and reduce disputes. Use this checklist for what to record before, during and after every call.

On-call work is part of field service. How to prepare your truck and yourself, handle an emergency call safely, and questions to ask about on-call pay.

Attics, rooftops and summer service calls put technicians at risk of heat illness. Learn the warning signs, how to prevent it and what to do in an emergency.

Clear explanations build trust and prevent complaints. A simple structure for telling customers what failed, what their options are and what the repair will cost.

Ladder safety basics for field technicians: choosing the right ladder, the 4-to-1 setup rule, three points of contact and the mistakes that cause most falls.

A practical routine for field technicians: prepare the night before, plan the route, manage each call and close out the day so tomorrow starts clean.

How technicians should behave in a customer's home: arrival, protecting floors, communication, privacy, cleanliness and the small habits that earn trust and reviews.

Most service technicians work alone. Practical lone worker safety: check-in routines, tasks that should not be done alone, personal safety and what employers should set up.