Carbon Monoxide Safety for Service Technicians
Carbon monoxide is a hazard on any call involving fuel-burning equipment. Learn the sources, symptoms, exposure limits, how to protect yourself and what to tell customers.
Category Technician Life
Organizing the day, documenting service calls and life on the road.
Cold Stress: Staying Safe on Winter Service Calls
Winter service work exposes technicians to cold stress. Learn the signs of hypothermia and frostbite, how to dress and plan for cold jobs, and what to do in an emergency.
Driving Safety for Service Technicians
Driving is the most dangerous part of most technicians' day. Practical habits for backing, phone use, following distance, securing loads and managing fatigue.
How to Deal with Difficult Customers as a Field Technician
Practical ways for field technicians to handle angry, anxious or demanding customers: what to say, what to avoid, when to involve the office and when to leave.
PPE for Field Technicians: What to Wear and When
A practical guide to personal protective equipment for service technicians: eye, hand, hearing, respiratory, foot and head protection, and who pays for it.
Lockout/Tagout Basics for Service Technicians
Lockout/tagout prevents equipment from starting or releasing energy while you work on it. Learn the steps, the common shortcuts that cause injuries and what OSHA requires.
Working Safely in Attics and Crawl Spaces
Attics and crawl spaces are where many service injuries happen. Learn the main hazards, the equipment to take in with you and the checks to make before you enter.