What to Look for in Field Service Software for a Small Business
A buyer's guide to field service management software for small service businesses: the features that matter, the costs to check and how to run a fair trial.
Category Technology
Apps, AI, digital service reports, GPS and routing.
AI in Field Service: What It Changes for Technicians
How AI tools are being used in field service scheduling, diagnostics, paperwork and customer contact, what they cannot do, and what it means for technicians' jobs.
Digital Service Reports: Moving Your Field Team Off Paper
Digital service reports replace paper tickets with records created on a phone or tablet. Here is what they should include, the benefits, and how to make the switch.
Smart Thermostats: What Technicians Need to Know Before Installing One
A technician's guide to smart thermostats: the C-wire, system compatibility, heat pump and multi-stage setup, common installation mistakes and what to tell customers.
Taking Payments in the Field: Card Readers, Fees and Getting Paid Faster
How service businesses take card and bank payments on site: the options, what the fees mean, security basics, surcharging rules and habits that cut late payments.
Texting Customers: Appointment Reminders, On-the-Way Messages and Consent
Text messages cut no-shows and keep customers informed. Which messages to send, how to word them, and the consent and opt-out rules a service business has to follow.
Using Photos and Video on Service Calls
Photos and short videos protect technicians, help customers understand repairs and speed up support calls. What to capture on every job and how to store it properly.
GPS Fleet Tracking for Service Businesses: Benefits, Costs and Privacy
What GPS fleet tracking does for a small service business, what it costs, how to introduce it to technicians and the privacy points to settle before you install it.