A callback is a return trip to fix a job that was reported as complete. Enter your job and callback counts to get the rate, and add an average cost to see what callbacks are costing you.
Callback rate5.0%
Total callback cost$1,260.00
Callback cost per completed job$7.00
How it is calculated
- Callback rate = callbacks ÷ completed jobs × 100
- Total callback cost = callbacks × average cost per callback
Worked example
With the starting values shown in the calculator:
- Completed jobs: 180
- Callbacks: 9
- Average cost per callback: $140.00
- Callback rate: 5.0%
- Total callback cost: $1,260.00
- Callback cost per completed job: $7.00
Using the result
The cost of a callback is unbilled labor, drive time and any parts, plus the paying job that the technician could not run in that slot. Track callbacks by technician and by job type to find where they come from.
This calculator gives an estimate for planning. See the calculator disclaimer.
Related calculators
- Billable Utilization Calculator
- Technician Utilization Calculator
- Average Service Ticket Calculator
- First-Time Fix Rate Calculator
- All field service calculators
Template packSmall Contractor Pricing Pack
Three Excel workbooks that take you from what a technician costs to what to charge, then show whether each job made money.
Not sure yet? Try two forms free or see all packs.
$24Get the pack