First-time fix rate is the share of jobs resolved on the first visit, with no second trip for parts, tools, skills or information.
First-time fix rate85.0%
Jobs fixed on the first visit153
Return visits per 100 jobs15
How it is calculated
- First-time fix rate = (completed jobs − jobs needing a return visit) ÷ completed jobs × 100
Worked example
With the starting values shown in the calculator:
- Completed jobs: 180
- Jobs that needed a return visit: 27
- First-time fix rate: 85.0%
- Jobs fixed on the first visit: 153
- Return visits per 100 jobs: 15
Using the result
Decide what counts as a return visit and keep the definition the same every month. Record the reason for each one: part not on the truck, wrong diagnosis, not enough time, or customer not ready. The reasons tell you whether to fix truck stock, training or scheduling.
This calculator gives an estimate for planning. See the calculator disclaimer.
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