Technician utilization compares the hours a tech spends working on jobs with the hours you pay for. Enter figures for the same period, such as one week.
On-job utilization60.0%
Utilization including travel80.0%
Other hours8
How it is calculated
- On-job utilization = hours on job sites ÷ paid hours × 100
- Utilization including travel = (hours on job sites + drive hours) ÷ paid hours × 100
- Other hours = paid hours − job hours − drive hours
Worked example
With the starting values shown in the calculator:
- Hours on job sites: 24
- Drive hours: 8
- Paid hours: 40
- On-job utilization: 60.0%
- Utilization including travel: 80.0%
- Other hours: 8
Using the result
Other hours cover everything that is not a job or a drive: morning meetings, loading the truck, parts pickup, paperwork and gaps between calls. A low on-job figure with high drive hours points to a routing problem. A low figure with low drive hours points to scheduling gaps.
This calculator gives an estimate for planning. See the calculator disclaimer.
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